We have an easy and free Return and Exchange Policy. Most non-customized items, including Produced on Demand garments, qualify for our 100% Satisfaction Guaranteed Policy. This policy allows for returns and exchanges for any reason within 90 days.
To initiate a return or exchange, please follow these steps:
- Completely fill out the online Returns and Exchanges form here: https://formcrafts.com/a/VSReturns
- Once we receive your request we will follow up with any questions. It is important to fill out the online form completely and accurately for us to identify the original order and associated garments being returned.
- Once we have all necessary information, we will issue you an RMA form that includes your RMA # and a pre-paid shipping label. If an exchange has been requested, the payable invoice for your exchange order will also be sent at this time. (Please see the note below regarding exchanges.)
- Pack the clean, dry items in original packaging, if possible. You can turn the shipping package from your original shipment inside out and use it for your return package.
- Make sure that your RMA paperwork is included inside your package.
- Apply the pre-paid label to the outside of your package with clear tape.
- Leave the package in a secure place where you normally receive your mail (at home or at work), or drop it off at any US Mailbox or Post Office. Your package will be returned to us via the United States Postal Service. Please allow up to 3 weeks for us to process your refund.
A note on exchanges:
Exchanges are processed as a return and refund of the original item and an exchange order requiring payment placed. If you are requesting an exchange, a payable invoice will be sent for your requested item(s) to the email address on file for the original order. This invoice will include any discounts that were applied on the original order. Once the invoice has been paid, the order will be placed and your exchange will ship out shortly.
Still have questions? Feel free to contact us.
*Customized products cannot be returned due to the specialized nature of the products. Art proofs require customer approval before receiving an order confirmation or proceeding to production.
Sizing samples are available upon request for Custom orders. Request sizing samples by emailing us at firstname.lastname@example.org