We hope our gear meets or exceeds your expectations. If not, we gladly offer an industry-leading 90-day free returns on all retail products for US orders, and 90-day returns less cost of shipping for Canada orders, excluding Custom, Custom Express, and products marked as 'Non-returnable' or 'Final Sale' at time of purchase (Water Bottles, Mystery Items, etc.)*.
To initiate a return, please follow these steps:
- Start by following the prompts at this link:
https://returns.voler.com/#/
- Pack the clean, dry items in original packaging, if possible. You can turn the shipping package from your original shipment inside out and use it for your return package.
-
Make sure to include the packing slip generated from your return request inside your package. If this is not included, we may not be able to process your request.
*Important: This is NOT the pick ticket that you received with your order. It is a separate document that is only created once you have submitted your return request online. Please ensure that you have included the correct form in your return shipment so that we can process your request.
- Apply the pre-paid label to the outside of your package with clear tape. Please ensure that the information outlined in red in the picture below is visible and complete.
- Leave the package in a secure place where you normally receive your mail (at home or at work), or drop it off at any US Mailbox or Post Office. Your package will be returned to us via the United States Postal Service.
Returns and exchanges will be processed within one week of receipt. Please allow 2 weeks from the day we receive your package for us to process your return before requesting a status update. You will be notified by email when your refund has been processed.
A note on exchanges:
We do not offer exchanges at this time. Should you like a replacement item, please return your current item and purchase the item you'd like.
Still have questions? Feel free to contact us.
*Customized products cannot be returned due to the specialized nature of the products. Art proofs require customer approval before receiving an order confirmation or proceeding to production.
Sizing samples are available upon request for Custom orders. Request sizing samples by emailing us at help@voler.com