To initiate a return or exchange, please follow these steps:
- Completely fill out the online Returns and Exchanges form here: https://formcrafts.com/a/VSReturns
- Once we receive your request we will follow up with any questions. It is important to fill out the online form completely for us to identify the original order and associated garments being returned.
- Once we have all necessary information, we will issue you an RMA # and send a pre-paid mailing label.
- Pack the clean, dry items in original packaging, if possible. You can turn the shipping package from your original shipment inside out and use it for your return package.
- Make sure that your RMA number is noted in your return.
- Apply the pre-paid label to the outside of your bag with clear tape.
- Leave the package in a secure place where you normally receive your mail (at home or at work), or drop it off at any US Mailbox or Post Office. Your package will be returned to us via the United States Postal Service. Please allow up to 2-3 weeks for us to process your return.
Still have questions? Feel free to contact us.
*Customized products ordered through the Custom Express Design Studio or Full Custom Department cannot be returned due to the specialized nature of the products. Please note that artwork proofs are sent by e-mail for all Custom Express orders and require customer approval before receiving an order confirmation or proceeding to production. Artwork proofs are sent by e-mail for all Full Custom orders. Once all details are worked out, full sized proofs are sent for final approval before production begins. Sizing samples are available upon request for Full Custom orders.