We hope our gear meets or exceeds your expectations. If not, we gladly offer an industry-leading 90-day free exchange or returns on all retail products excluding Custom, Custom Express, and products marked as 'Non-returnable' or 'Final Sale' at time of purchase (Water Bottles, Mystery Items, etc.)*.
To initiate a return or exchange, please follow these steps:
- Start by following the prompts at this link:
https://returns.voler.com/#/ - Pack the clean, dry items in original packaging, if possible. You can turn the shipping package from your original shipment inside out and use it for your return package.
- Make sure to include the packing slip generated from your return request inside your package. If this is not included, we may not be able to process your request.
- Apply the pre-paid label to the outside of your package with clear tape. Please ensure that the information outlined in red in the picture below is visible and complete.
- Leave the package in a secure place where you normally receive your mail (at home or at work), or drop it off at any US Mailbox or Post Office. Your package will be returned to us via the United States Postal Service. Please allow 1 week from the day we receive your package for us to process your return or exchange. You will be notified by email when your refund has been processed.
A note on exchanges:
The quickest way to get an exchange item is to place a new order online for the desired item and request a return for the original item. If you are requesting an exchange, your exchange order will be created when we have received the returned item from the original order. In stock items will ship the next business day, and made-to-order items will ship after the garment has been produced (approximately 6-8 business days later).
Exchanges can only be processed for like items (i.e., a different size and/or color of the original garment). If a different item is desired, a new order will need to be placed for that item and the original can be returned for a refund.
Still have questions? Feel free to contact us.
*Customized products cannot be returned due to the specialized nature of the products. Art proofs require customer approval before receiving an order confirmation or proceeding to production.
Sizing samples are available upon request for Custom orders. Request sizing samples by emailing us at help@voler.com