Welcome to the Voler Family!
Thank you for subscribing to our email newsletter. By entering your email address and clicking “Subscribe” (or otherwise affirmatively opting in), you are providing your express consent to receive electronic communications from Voler Apparel, Inc. (“Voler,” “we,” “us,” or “our”), a California corporation located in Grover Beach, CA.
This FAQ explains, in clear legal terms, exactly what you are agreeing to, your rights, and how we handle your information. It supplements (and does not replace) our full Privacy Policy, which is available on our website and incorporated here by reference.
1. What am I opting into by subscribing?
You are granting Voler express, informed consent to send you marketing and promotional emails to the email address you provided. This consent is voluntary and is not required to make any purchase. Under the U.S. CAN-SPAM Act and applicable state laws (including California’s), we rely on this opt-in consent as the legal basis for sending commercial electronic messages.
2. What types of emails will I receive?
- Promotional / Marketing emails – Product launches, exclusive sales, limited-time offers, new arrivals, event announcements, cycling tips, and other Voler-related news (sent “from time to time,” typically 1–4 times per month).
- Transactional / Service emails – Order confirmations, shipping notifications, returns/exchanges, account updates, and important service messages (these are sent regardless of newsletter subscription).
- Rewards & Club communications – If you are enrolled in Voler Cycling Club, additional program-specific emails.
We will always identify ourselves as the sender and include a clear, functional unsubscribe mechanism in every promotional email.
3. How will my email address and other personal information be used?
Your email address and any other personal information you voluntarily provide (e.g., name, location) will be used solely by Voler and our trusted service providers (email platform partners) to:
- Deliver the communications described above,
- Improve your shopping experience and personalize content where possible,
- Comply with legal obligations, prevent fraud, and enforce our terms.
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. Any sharing is limited to processors acting on our behalf under strict contractual data-protection agreements. Full details are in our Privacy Policy.
4. Can I unsubscribe or change my preferences at any time?
Absolutely – and it’s easy.
- Click the “Unsubscribe” link at the bottom of any promotional email (instant effect).
- Email store@voler.com or call 800-644-4002 (M–F, 8 AM–4:30 PM PST).
Unsubscribing from marketing emails will not affect transactional/service emails required for your orders or account. Processing may take up to 10 business days to fully reflect across all systems.
5. What are my privacy rights (especially as a California resident)?
As a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including:
- Right to know what personal information we collect, use, and disclose about you;
- Right to delete your personal information (subject to exceptions);
- Right to opt out of any “sale” of personal information (we do not sell your data);
- Right to non-discrimination for exercising these rights.
To exercise these rights, submit a verifiable consumer request at store@voler.com or use the methods described in our Privacy Policy. We will respond within the timeframes required by law.
6. How long will you keep my information?
We retain your email address and subscription preference for as long as you remain subscribed or as needed to fulfill the purposes outlined above, comply with legal obligations, or resolve disputes. You may request deletion at any time (subject to legal exceptions).
7. I have more questions or want to update my information.
Contact us directly:
- Email: store@voler.com
- Phone: 800-644-4002 (M–F, 8 AM–4:30 PM PST)
- Mail: Voler Apparel, Inc., 390-A Manhattan Ave., Grover Beach, CA 93433
We review and may update this FAQ periodically. The version in effect at the time of your subscription governs your consent. Continued receipt of emails after any update constitutes your continued consent.
Thank you for choosing to ride with Voler. We’re excited to keep you in the loop on everything that makes cycling (and great American-made kit) better.
Happy riding,
The Voler Team
Grover Beach, California
store.voler.com | Made in the USA since 1986